When we think about "client experience" we can concentrate too much on logistics — timely communication, smooth booking, on-time delivery. Those things matter — a lot — but the real magic happens when we focus on how our clients feel at every stage of the journey. Because at the heart of photography is emotion. People book us to capture something meaningful: a moment, a milestone, a memory. And long after they’ve forgotten what they paid or how many images they received, they’ll remember what it was like working with us. So, what do you To View More >>

We believe that the best way to sell albums and other products is to create a tailored line that suits your market, personal imagery and brand. And we’ve realised that one little thing standing in the way is that you can’t customise our current cover material swatches to help you do that — select products, materials and colours, and then guide your clients to the right choice. So we've decided to relaunch our cover swatches to suit. We're now offering two different cover swatch tools, to choose your materials and to display them beautifully to clients.  The first is To View More >>

We're glad to announce that Afterpay (known as Clearpay in the UK) is now supported in Workspace Client Galleries and Print Shop. Afterpay is a payment method that allows your customers to "buy now and pay later". It's particularly popular among ecommerce businesses, and, according to Afterpay, the buy now, pay later approach maximises customer purchasing power. Their retailers report as much as a 50% increase in average order value, and 2-3x more units per transaction. Read on to learn more! What is Afterpay (Clearpay)? Afterpay gives your customers a way to pay for their purchases To View More >>

Our retail shopping cart is designed to help you sell your work anywhere, anytime. This upgrade makes it easier for your clients to purchase on small devices. In this upgrade we've simplified our mobile interface, introduced a simpler approach to the icons used, and updated our product images to ensure it's quick and easy to purchase products. “Quick views” and intuitive call-to-action buttons mean more purchases in the shopping cart cart, less in the “too-hard basket"… and more sales for you. Try out the mobile shopping To View More >>

“Taking pictures is savoring life intensely, every hundredth of a second.”  ―  Marc Riboud To celebrate a social media milestone Kelly Wolfe held a competition. She asked her followers to send in their stories, with one of them winning an afternoon photo shoot. You can see why Kelly decided to use the photographs, of Chase, Deo and Brody, the perfect three, for her Queensberry sample album. The dogs' owner (also called Kelly!) says her first and oldest fur baby was Brody, a "Sibord" — half Siberian Husky, half Border Collie. "He was To View More >>

If you’re building a career in photography we’ve published some great articles by highly successful people here lately. Here’s a quick run-through — starting with Justine Ungaro and The Edmonsons because they’re giving Master Classes at WPPI next week. Please don’t miss them — they’ll be great value — and please don’t miss their sponsors either — Queensberry! Catch up with Stephen and Sonya at Booth 1365 in the Marquee Ballroom. Justine’s WPPI class is about moving to a new market, but her article for Queensberry is To View More >>

Are you using the Workspace Desktop Uploader or the Lightroom Plugin? Due to a few issues discovered last week, we've made some fixes to these uploaders and we recommend upgrading from version 1.9 to 2.0 as soon as possible. You can download the latest versions below. Workspace Desktop Uploader Mac | Windows Plugin for Lightroom Mac & Windows Cheers, Anna To View More >>

New York photographer Michelle Lange explains why she made the move to Workspace - to download a copy of her comparison spreadsheet go to http://bit.ly/HKBkpU A big thank you to everyone who sent feedback about our new Workspace landing page! We loved your compliments, we appreciated your suggestions, and we were struck by the number of people who hadn’t realised how much Workspace - or for that matter Queensberry - can offer! Some people also said they'd like some help getting set up, which got us thinking... What if we set up your Workspace site for you? Website, custom URL, SEO tools, price To View More >>

1. Tell us a little about yourself, your photography business and what you do! I have a Bachelor of Design in Graphic Design. I did a bit of film photography in my last year of University, but it wasn't until I got a job working for the University of Auckland as a public relations photographer that I started to learn the craft of photography. It was there that I learnt about manual settings, studio lighting, editing etc. I photographed hundreds of events and people for the University. I learned how to interact with people when taking their photo, and how to get great photo-journalist shots. I To View More >>

If you haven't already, head over to our Brand Blog and check out the album from French photographer Christophe Flers we've just featured... But before you do... You may be interested in reading this: It's part of a blog post (translated from French) that Christophe wrote about his journey from discovery to delivery, of his first Queensberry album... "This week I experienced a defining moment in my professional life; symbolically important as I carried out one of my dreams: To propose to my married couples the most beautiful albums ever. I discovered these albums in Las Vegas last year and since To View More >>